Welcome back

Hi Jordan — how can we help today?

Your hospital, in your pocket: get walking directions to any room, see your visit details, understand what's covered, and ask us anything.

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Parking note: The North Garage is full. Use the West Garage (Entrance C) — we've routed today's directions from there. Draft — live parking feed is a phase-2 integration

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Find your way

Turn-by-turn directions to any room or department

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My appointments

Today's visit, prep, and your care team

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Coverage & bills

Insurance on file, estimates, pay a bill

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Departments & links

Patient portal, pharmacy, cafeteria, visitor info

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Ask Methodist

Our AI helper answers — and can guide you there

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Emergency & ER waits

Live waits, nearest option, online check-in

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Find my car

Walk back to where you parked

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Message my team

Secure messages with your providers

Your next appointment

Pulled from your hospital record after you sign in

From your chart · Draft

Cardiology — Dr. PatelToday, 2:00 PM

LocationHeart Center · Tower B, Floor 3, Room 312

Arrive by1:30 PM · bring insurance card

Today around the hospital

Cafeteria (Atrium)Open · 6:30a–8p

Gift shopOpen · 9a–6p

Visitor hours — ICU11a–8p

Outpatient pharmacyLobby, Tower A

The internal "GPS"

Find your way

Walking directions to any room, floor, building, or department across the Methodist campus — with step-free routes, parking, and "take me to my appointment."

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This demo shows a pick-your-start route on a stylized map — it ships with zero hardware. A live blue-dot "you are here" (Phase 2) adds Bluetooth beacons or a Wi-Fi survey. Draft — positioning approach & floor plans to confirm with your facilities team

Starting point

Where to?

Route: West Garage → Heart Center, Rm 312

G123

Floor 3 — Tower B↻ Replay route

Walk time

6 min

Distance

410 ft

Floors

G→3

Step-free / wheelchair route

1
Enter at West Garage, Entrance C
Ground floor · toward the elevators
2
Walk straight down the main corridor
Pass the gift shop on your left
3
Take Elevator Bank B to Floor 3
Step-free · elevators on the right
4
Turn right toward the Heart Center
Follow the blue floor markers
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Arrive: Room 312 — Dr. Patel
Check in at the Cardiology desk

Your visits

My care Your health data

Your appointments, care team, and visit prep — shown straight from your hospital record after you securely sign in. We don't store it.

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How this works (and stays private): you sign in to your existing Methodist My Care / hospital login inside the app (SMART-on-FHIR). We display your data on your device and read it on demand — the hospital record stays the system of record. Draft — exact data shown depends on your EHR (Epic vs. Oracle/Cerner) & a signed BAA

UpcomingPastCare team

Appointment	Provider	When	Where
Cardiology follow-up	Dr. A. Patel	Today · 2:00 PM	Tower B · Fl 3 · Rm 312
Lab draw — lipid panel	Outpatient Lab	Today · 1:15 PM	Tower A · Fl 1
Echocardiogram	Imaging	Jul 14 · 9:30 AM	Tower A · Fl 1

Visit prep Draft

Pulled from appointment instructions in your chart.

FastingNone required

BringInsurance card + ID

MedicationsTake as usual

Pre-registrationAction needed

Your care team

From your record.

CardiologistDr. Anjali Patel

Primary careDr. M. Reyes

Care coordinatorL. Brooks, RN

Insurance & costs

Coverage & billing Your health data

Your insurance on file, what today's visit may cost, and a way to pay — in plain language.

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The client asked about serving insurance info via API — here's the honest version: we read Coverage & cost-estimate data through the hospital's FHIR API after you sign in, and show it on your device. An API doesn't move this "outside" HIPAA — it's still protected — but this pattern keeps PHI in the hospital's system and out of ours. Draft — requires EHR access + Business Associate Agreement + hardened hosting

Insurance on fileActive

Blue Cross Blue Shield — PPO

Member ID

XJK•••••4821

Group

770••215

Plan deductible

$1,500

Met to date

$940

Draft — masked sample; live values come from your plan via the EHR

Estimate for today's visit

Cardiology follow-up · in-network

Visit charge (est.)$310

Plan covers (est.)$248

Your copay$35

Est. you'll owe$62

Everything in one place

Departments & links

A curated hub of hospital services and the outside tools patients already use — no more hunting across a dozen websites.

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We've drafted a starter set below. Draft — tell us the exact links, departments & phone numbers to include

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Methodist My Care / Patient Portal

Records, results, messages

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Find a room or department

Indoor wayfinding

›

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Outpatient pharmacy

Refills & pickup

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Pay a bill / financial aid

Billing & assistance

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Cafeteria & menus

Hours, today's menu

›

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Visitor information

Hours, policies, parking

›

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Video visit / telehealth

Join from home

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Find a doctor

Providers & specialties

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Agentic AI helper

Ask Methodist

The same kind of assistant we ship in the CCS app — upgraded to take action: it can find a department, then route you there; check your visit, then start pre-registration.

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Tap a question to see how it answers and acts. Draft — runs on Anthropic's Claude; any patient-data action requires sign-in + a zero-retention / BAA arrangement (general questions need no PHI)

☀ Methodist Helper

Powered by Claude · demo responses

What makes it "agentic"

It doesn't just answer — it uses tools.

find_department()Live in demo

route_to() → WayfinderLive in demo

get_hours()Live in demo

get_appointment() PHINeeds sign-in

estimate_cost() PHINeeds sign-in

connect_to_human()Always

Guardrails: no diagnosis or triage; clear "here's how to reach a clinician"; no PHI sent to the model unless under BAA + zero-retention.

For the hospital

Operations

What the Hub does for Methodist, not just patients: fewer lost visitors, fewer "where do I go?" calls, and insight into demand.

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Illustrative numbers to show the kind of value we'd report. Draft — real metrics defined with your team

Routes guided / mo

12,480

▲ visitors self-served

"Where do I go?" calls

−38%

front-desk deflection

Helper questions

9,210

71% fully resolved

Late arrivals

−22%

better on-time visits

Top destinations searched

Where people most need help getting to.

Imaging / Radiology2,140

Heart Center1,760

Labor & Delivery1,205

Outpatient Lab980

Build vs. buy — wayfinding engine Draft

Our recommendation: license a proven indoor-maps platform, own the experience + AI layer.

Pick-your-start (no hardware)Phase 1

Live blue-dot (beacons / Wi-Fi)Phase 2

AR last-30-feet arrowsOptional

"Navigate to my appointment"w/ EHR

Platforms to evaluate: Gozio Health (healthcare-native), Mapsindoors, Pointr, MazeMap, Apple Indoor Maps.

When it's urgent

Emergency & urgent care

Live wait times, the nearest option, and online check-in — so people reach the right level of care, faster.

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If this is a life-threatening emergency, call 911. Online check-in is for urgent care & non-emergencies only — the app never tries to triage symptoms.

Emergency Department

Main Campus · Tower A, Ground

Draft — live feed

14 min

Open 24/7

Current average wait to be seen

Urgent Care — West

2.1 mi · open 8a–8p

Draft

35 min

Hold a spot

Check in online and wait at home

Other locations	Type	Wait	Distance
Urgent Care — Council Bluffs	Urgent care	20 min	9.4 mi
Urgent Care — Fremont	Urgent care	5 min	31 mi
Emergency Department — Fremont	ER	9 min	31 mi

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Wait times shown are illustrative. Draft — we'd pull live ED/urgent-care wait data from your systems; online check-in integrates with your registration/EHR.

For families

Surgery & procedure tracker

Families follow their loved one's progress from check-in to recovery — on the waiting-room board or their own phone — without calling back to the OR.

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Patients appear by a private code the family gets at check-in — no names on the board. Status updates come from the OR system with the patient's consent. Draft — integrates with your OR / EHR status feed

Your patient — BLUE-417

Updated 2 minutes ago

In recovery

✓

Checked in

✓

Pre-op

✓

In surgery

4

Recovery

5

Visitors

Surgeon's updateProcedure complete

Est. time in recovery45–60 min

Waiting-room board

What families see on the big screen.

Code	Stage	Updated
BLUE-417	Recovery	2 min
GOLD-228	In surgery	just now
GREEN-905	Pre-op	6 min
ROSE-143	Ready for visitors	1 min

Never lose your car

Find my car

Tap once when you park, and the app walks you straight back to your spot — the other half of wayfinding.

West Garage · Level 3🧭 Guide me

Where you parked

GarageWest Garage (Entrance C)

Level3

Spot3C · near Elevator B

Parked11:42 AM · 2h 18m ago

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Works from a one-tap saved pin in Phase 1; upgrades to automatic detection once blue-dot positioning is in. Draft

For the lobby

Kiosk & lobby mode

The same wayfinding on a big touchscreen at every entrance — with a QR code that sends the walking directions to the visitor's phone so they keep them in hand.

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Runs the same engine as the app, on hospital hardware (entrance kiosks, digital directories). Draft — hardware & placement set with your facilities team

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Methodist Hub · Welcome

Where can we take you?

Popular destinations

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Heart Center

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Imaging

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Labor & Delivery

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Lab

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